FAQ of Ocean ToursWe are pleased to be at your service to resolve any doubts or questions, do not hesitate to contact us.Faq Hotel in Playa del Carmen-Cancun, México Preguntas Frecuentes Is it possible to do the tours with children? Yes, it is possible, provided they are not under 4 years. They must always be accompanied by at least 1 adult who will be responsible for the child. On some tours that include swimming, you should know how to swim. What is the minimum age for the tours? The minimum age is recommended from 4 years, depending on the tour. Are tours recommended for all audiences? Our tours are not recommended for people with reduced mobility or for people under the influence of alcohol or drugs. What kind of shoes and clothing are recommended for tours? We recommend comfortable clothes. For example, a long-sleeved T-shirt and wearing the swimsuit preferably. Also, an extra change of clothes, closed footwear, comfortable and safe. Can I wear sunscreen or cream before the tour? To avoid contaminating the cenotes and the coral reef, we ask that you put sunscreen or cream always in the hotel, before starting the tour. Are the tours canceled by rain? Our tours are canceled and re-booked or reimbursed as long as it is not possible due to force majeure, for example a very bad weather condition, due to bad sea conditions. To swim with the whale shark do I need to have experience in diving? No, no prior experience is required. It is not snorkeling but snorkel and anyone without knowledge of diving or previous experience can perform the activity. Is it safe to swim with the Whale Shark? The whale shark is totally harmless to humans and conveys peace and tranquility. It is a slow moving fish and is not a whale. Our guides will always give you security and will guide you to make your experience the best of your life. Once I booked, how do I find out about the pick up time at my hotel? Once you have booked through our website, we will send you an email to inform you about the pick up time at your hotel, so that you are prepared for a great day If we are a group of incentives, congresses, can we book a tour? Of course, we have special conditions for groups and the best service of our professional guides. Contact us in the Groups section on this web. If I want to book more than one tour with Ocean Tours, can I get discount? Yes, we have special combos of more than 1 tour, in which a 25% discount is already applied if you book the combo. Visit the Combos section of our website If I am a resident of Playa del Carmen, do I have any benefits? Yes, you have it. You can book through with a special discount. You will always have to present your documentation that accredits your residence at the beginning of the tour.